Refund Policy

1. Consumer Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer, you have the right to cancel your purchase within 14 days of the transaction date without giving any reason, in accordance with Paddle's Checkout Buyer Terms. To meet the cancellation deadline, you must notify us before the 14-day period expires.

• Reimbursement: If you cancel within the 14-day period, we will reimburse all payments received from you without undue delay, and no later than 14 days after we are informed of your decision to cancel. The reimbursement will be made using the same payment method as the original transaction and you will not incur any fees.
• Digital content exception: Your right to cancel does not apply if you have already activated and used the software. By activating your license key, you acknowledge that you have benefited from the digital content. However, we honour refund requests within 14 days regardless — we want you to be satisfied.

2. After 14 days

Refunds are not available after the 14-day window. If your licence was bought outright it carries no recurring charge, so there is nothing further to cancel. If a plan you hold renews, cancelling it stops the next renewal but does not refund charges already taken.

3. What happens to your license

Your license key will be deactivated upon refund. You will need to uninstall noHuman Team from your machines.

4. Refund abuse

Refunds are provided at the discretion of Paddle on a case-by-case basis. Paddle and Cardamon Inc reserve the right to refuse a refund request if there is evidence of fraud, refund abuse, or other manipulative behaviour. Examples of refund abuse include, but are not limited to:

• Repeatedly purchasing and refunding licenses
• Creating multiple accounts to exploit refund policies
• Initiating chargebacks for legitimate transactions without first contacting us

Accounts found to be engaging in refund abuse may have future purchases refused.

5. How to request a refund

If you would like a refund, please contact us with:

• Your email address used at checkout
• The transaction ID or date of purchase
• The reason for your refund request (optional)

We will review your request and respond within 5 business days. Approved refunds will be processed by Paddle to your original payment method within 3–5 business days, depending on your payment provider.

You may also manage your purchase through Paddle’s buyer portal, accessible from your receipt email. For an app subscription, open App settings → License → Manage subscription. Cancelling renewal and requesting a refund are separate actions.

6. Service issues

If you experience technical issues that prevent you from using noHuman Team, please contact us promptly. We will work to resolve the issue or provide appropriate compensation on a case-by-case basis. This does not affect your rights as a consumer in relation to products which are not as described, faulty, or not fit for purpose.

7. Chargebacks and disputes

You agree to contact us prior to raising a chargeback or any dispute with your bank or payment card issuer. We are committed to resolving issues fairly and promptly. If you dispute a legitimate charge by raising a chargeback without merit, we reserve the right to deactivate your license and prohibit future purchases.

8. Changes to this policy

We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Changes will apply to purchases made after the updated policy takes effect.

9. Contact

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

• Email: support@cardamon.org
• Address: Cardamon Inc, Boca Raton, Florida, United States